Terms and Conditions & Refund Policy

    • Once the initial booking is made it is deemed final and we regretfully cannot give refunds.
    • On-going bookings are deemed final once the specified date for opting out of the programme has passed.  If no email/written confirmation has been received by Aquatic Learning Ltd from the parent/guardian of a request to opt-out of the programme, the childs space to continue in the programme will be deemed to have been confirmed and refunds will not be given. Please note, while we shall endeavour to send email reminders regarding opt-out dates ultimately it is your responsibility to let us know before the specified opt out date of any intention to cancel, regardless of whether you receive our reminder email or not.  All our opt-out dates can therefore be viewed at all times on the “Locations and term dates” page of this website for you to check.
    • Any request to cancel before the opt-out date will be acknowledged by Aquatic Learning ltd to the parent/guardian within 2 working days otherwise we ask you contact us again to ensure we have received it.
    • To avoid dispute please note that we can only accept any request to opt out in writing.
    • Future payments will be requested on the card details given at the time of the your initial booking which are stored in our encrypted payment system.  We are PCI DSS compliant, (Payment Card Industry Data Security Standard), which ensures information is always stored and processed securely.  If you would like to change card details for future payments please give us a call.
    • When you leave our programme all personal details are then deleted/removed from all our systems at the appropriate times.
    • In the unlikely event that lessons cannot be delivered by Aquatic Learning on the scheduled date(s), due to a pool closure or other unforeseen circumstances, lessons shall be rescheduled for another date(s) or offered at another venue where possible on the scheduled date(s). Refunds shall not be given.
    • Where credit notes are given for any reason they shall be valid for 1 year from date of issue.
    • Unfortunately we still have the extremely high overhead costs of running the swimming tuition regardless of attendance, therefore regretfully refunds cannot be given if your child is unable to attend their lesson(s) due to illness, or any other reason.
    • Our swim teachers normally work in the water with those puplis who they feel will benefit more from this. If you would like to discuss our teaching methods in more detail, please call us.
    • Parents/guardians should have children ready on poolside not more than 5mins before their lesson is due to start and parents should be waiting to recieve their child as soon as their lesson ends. For safety reasons we cannot take responsibility for children before their lessons have started or after they have ended.  We ask parents to be at the collection point in good time to receive their children after their lesson ends.
    • In the event of unsafe or disruptive behaviour of any swimmer Aquatic Learning reserves the right to ask that swimmer to leave the lesson.
    • Unfortunately teachers get ill like everyone else and therefore Aquatic Learning Ltd reserves the right to use alternative teachers qualified to an appropriate level should your regular teacher be unavailable.
    • Telephone calls may be recorded for training and monitoring purposes.